Privacy Policy

The data controller of personal data is SIA Melderi Wood, located at “Junta”, Ciemupe, Ogresgala parish, Ogre district, LV-5041.

Contact information for questions related to personal data processing: info@melderiwood.lv, phone +371 22002520. Using this contact information, you can ask questions about personal data processing.

By using our online store services and making purchases, you agree to the processing and storage of your personal data.

SIA Melderi Wood (hereinafter referred to as “we”, “us”, “our”) undertakes to process your personal data based on the following legal grounds for data processing:

  • Obtained your consent;
  • For the realization of our legitimate interests - to fulfill the obligations between us and you, or the concluded contract, or our legitimate interests arising from the law;
  • To conclude and ensure the performance of the contract;
  • To fulfill the obligations prescribed by legal norms - to comply with the obligations imposed on us by external regulatory acts;
  • To ensure the vital interests of the data subject or another natural person - to ensure the physical and property security of our employees, customers, and visitors.

“Payment processing is provided by the payment platform Shopify Payments, so our company transfers the personal data necessary for payment execution to the platform owner, Shopify.”

We process your personal data in accordance with the General Data Protection Regulation and other legal acts governing the processing and protection of personal data.

We have taken the necessary technical and organizational measures to ensure the security of personal data, which ensures the protection of your personal data from accidental disclosure, alteration, or other unlawful processing.

Purposes of personal data processing

To register you in our online store, thus providing you with the opportunity to receive binding promotions and services, as well as offer you other benefits and privileges, we process your name, surname, phone number, and email.

To identify you as a buyer and recipient of goods, issue an invoice, ensure the delivery of goods, and fulfill other obligations arising from the concluded contract, we process your name, surname, phone number, email address, residential address, and billing information.

To send you transaction and administrative communication materials, such as registration or purchase confirmation, reminders of an incomplete purchase, or more detailed information about the delivery of goods, we process your name, surname, and email.

To provide answers to your questions by filling out the contact section of our website, directly contacting our staff by phone or electronically, we process the personal data you voluntarily provide – name, surname, phone number, and email address, as well as other provided information. Your personal data will only be used to contact you and respond to your questions, comments, or suggestions.

To conduct quality control of customer service, organize the fulfillment of service contract obligations, and ensure the ordering of goods by phone, the telephone conversation may be recorded. Conversation recordings are stored for no longer than 3 months, except in cases where they are requested by law enforcement authorities or criminal offenses are detected. This service is provided by the telecommunications service provider with whom we have concluded a cooperation agreement.

To send advertising materials, discounts, or other special offers based on your interests, to which you have given your consent, we process your name, surname, email address, phone number, purchase, and website visit history information.

We would like to inform you that consent is not the only basis for us to send you commercial notifications. Article 9, Paragraph 2 of the Information Society Services Law also provides for cases where commercial notifications can be sent without obtaining consent, for example, if the email address is obtained within the framework of a transaction.

You can unsubscribe from such messages at any time by using the automatic unsubscribe option offered in the email, changing the settings in your profile, deleting saved cookies, calling our information phone +371 22002520, or sending a request to stop communication to the email info@melderiwood.lv.

To participate in lotteries and competitions for goods and services, we process your name, surname, email, and phone number. By expressing a desire to participate in lotteries and competitions, you agree to the processing of your personal data.

When applying for our announced vacancies by sending an application to our email info@melderiwood.lv, you agree to the processing of personal data specified in your CV and application letter. We will process your data only during the selection process for the position you have applied for. If data processing will occur for other purposes, such as to inform you about other vacancies we believe are suitable for you, we will inform you and ask for your consent before starting the processing. If the candidate has indicated a referee, we will also process their contact information to evaluate the provided references during the selection process. During the candidate selection process, we may obtain and process information from recruitment companies.

Reminder of incomplete purchase

We inform you that a technical support email will be sent 72 hours after you have not completed the purchase in our online store. This is necessary to ensure that you have not encountered technical problems during the purchase process and to cancel the reservation of the goods.

Personal data retention period

We will retain your personal data for as long as necessary to achieve the stated processing purposes unless longer retention is required or permitted by applicable laws. If data processing is based on your consent, the data will be processed as long as your consent is valid and not withdrawn.

Transfer of personal data

Upon request, we may transfer your personal data to state and law enforcement authorities if necessary to defend our legal interests by preparing, submitting, and defending legal claims.

Place of personal data processing

We mainly process your personal data in the EU/EEA, and your personal data is not transferred or processed in a country outside the EU/EEA, except in cases where we process personal data through cookies.

Children

We do not provide services to minors. If we learn that we have obtained and processed data of minors, we will take appropriate actions to delete these personal data.

Your rights regarding personal data processing

You have the following rights under the General Data Protection Regulation and the laws of the Republic of Latvia:

  1. Access your personal data and receive information about its processing;
  2. Request correction of incorrect, inaccurate, or incomplete personal data, or correct them yourself by logging into your profile;
  3. Delete your personal data (“right to be forgotten”), except in cases where the law requires us to retain the data;
  4. Withdraw previously given consent for data processing;
  5. Restrict your data processing - the right to request that we temporarily stop processing all your personal data;
  6. Request a copy of your personal data in electronic form and the right to transfer these data to another controller (data portability);
  7. Contact the Data State Inspectorate.

We may make changes to the Privacy Policy at any time without prior notice. Amendments take effect after they are published on the website. You are responsible for periodically reviewing this Privacy Policy to ensure you are aware of any changes.